This is a continuation of yesterday‘s post.
I am not a mechanically inclined individual. Sit me at a computer, and I’ll get in there and tinker, getting it to do what I want the majority of the time. But cars? Definitely not where I put my skill points. So when my car died in the middle of nowhere, I was at a complete loss as to my options.
It turns out, luckily, that CDOT staffs the mountain tunnels, and we were only on the side of the road for a few minutes before someone came to check on us. I don’t know if I’ve ever been happier to see my tax dollars at work. In short order they had us towed off the highway (complimentary, even!) and into an emergency truck turnoff a few miles down the road.
It was about this time, as I started making phone calls, that I realized how low on battery my phone was.
So not only are we stranded in the middle of nowhere, but now the sun is starting to set and both our phones are starting to die. One of the family members I’ve been updating on our situation gives me the idea, and I finally do what I should have done in the first place: call the 24-hour roadside assistance number from my insurance provider.
I swear, I got the slowest, least engaged technician possible.
So there I am, with a smartphone that’s almost dead, and the guy on the other end of the line is taking forever to read off his script and find out where I am so he can dispatch a tow truck. Seriously, no sense of urgency at all. Admittedly, I wasn’t feeling very charitable at this point, but even so. Eventually he agrees to dispatch another tow truck, but insists on need a final destination before he can finalize things. Standard procedure, probably, but put yourself in my shoes: it’s cold, both phones in your group are almost dead, you have no idea where you are, and some minimum-wage call center jockey in a nice, bright, warm cubicle is insisting you tell him where you want to go. When he’s the one with access to a computer and maps and all that jazz.
Well, eventually I get him to find a hotel in Glenwood Springs, and he finally dispatches the truck. Which is of course late. At this point, my phone has been at 1% battery for what seems like several hours. I’ve given them my brother’s phone number as a backup, but that’s also in the red. I’m worrying that both phones will die, leaving us completely stranded in the mountains in winter. I decide to crawl into the backseat to keep the dog company.
Eventually, the tow truck does arrive, and things start looking up.